Appliance repair questions
Plain answers to the questions people ask most about booking AFZ and about appliance faults.
Questions and answers
What areas do you serve?
Montgomery County and Howard County, Maryland. We are based in College Park. Call (240) 758-5566 with your address to confirm.
How do I book?
Call (240) 758-5566 and tell us the appliance, its brand, what it is doing and your address.
Do you service Thermador and Viking?
Yes. We service Thermador and Viking, along with the major brands.
Do your repairs come with a warranty?
Yes. Our repairs carry a 30-day warranty on labor and parts.
How long have you been in business?
AFZ Appliance Repair has been in business since 2017.
Is my appliance worth repairing?
It depends on the age of the appliance and which part failed. A common rule of thumb is to think about replacing when a repair costs more than half the price of a new one. We will tell you honestly what we find.
How long is food safe if my refrigerator stops cooling?
The USDA says a refrigerator keeps food safe for about 4 hours if the door stays closed. After that, move perishables to a cooler with ice.
How long does food last in a freezer that stopped working?
The USDA says a full freezer holds its temperature for about 48 hours if the door stays closed, and a half-full one for about 24 hours.
Why does my washer stop mid-cycle?
Most often it cannot drain, or it has detected an unbalanced load. A clogged pump filter, a kinked hose or a door lock fault can all stop the cycle.
Why is my dryer running but not getting hot?
On electric models the usual causes are a thermal fuse, the heating element or a tripped breaker. On gas models check the igniter and gas valve coils. Clear the vent as well, because restricted airflow is what blows many thermal fuses.
Why is there water left in the bottom of my dishwasher?
A little around the filter is normal. Standing water above the filter means a drain problem, most often a clogged filter, a kinked hose or a failed pump.
Why does my gas oven take so long to heat or never light?
A weak igniter can glow but not draw enough current to open the gas valve. It is one of the most common gas oven repairs.
Why does my gas stove keep clicking?
Moisture is the most common reason, often from a spill or from cleaning. Let the burner dry. If the clicking continues on all burners, a spark switch or module may have failed.
Why will my gas burner not stop clicking?
Moisture is the most common reason, often from a spill or from cleaning. Let it dry. If the clicking continues on all burners, a spark switch may have failed.
Is it safe to use a microwave with a damaged door?
No. Stop using it if the door is bent, the hinges are loose or the latch does not close firmly.
Why did my ice maker stop after I changed the filter?
Air in the line, or a filter that is not fully seated, can stop the water. Reseat it and run a few gallons through the dispenser.
